GENERAL SUPPORT
Product and account help
Contact us for questions about using Handler, unexpected behavior, billing access, catalog eligibility, or a failed operation.
[email protected]HELP
Handler Support
Get assistance with product handles, redirects, activity history, recovery, plans, and account access.
PRIVACY
Privacy requests
Use this address for access, correction, deletion, data-handling, or other privacy-related requests.
[email protected]LEGAL
Legal notices
Use this address for formal legal notices or questions about Handler’s Terms of Service.
[email protected]What to include in a support request
Providing the following information helps us investigate quickly:
- Your Shopify myshopify.com store domain.
- The Handler page or feature you were using.
- What you expected to happen and what happened instead.
- The approximate date and time of the issue.
- The affected product title, handle, redirect path, or operation summary when applicable.
- A screenshot of the message or result, with unrelated sensitive information removed.
Do not send passwords, Shopify access tokens, payment-card numbers, or other authentication secrets.
Response times
We generally aim to respond within two business days. Complex technical investigations can take longer, but we will provide an update when additional time is needed.
Security concerns
Potential security vulnerabilities should be reported privately to [email protected] with “Security report” in the subject line. Please do not publicly disclose a suspected vulnerability before we have had a reasonable opportunity to investigate it.
Privacy and service terms
Learn more about Handler’s data practices in our Privacy Policy and the conditions governing use of Handler in our Terms of Service.